FAQ
Shopping with belorvian: Frequently Asked Questions
How do I complete a purchase?
Choose your products and add them to the cart. At checkout, enter your name, email address, and delivery details, then select one of the available payment methods. Apply any valid discount code, check that your order and shipping address are correct, and complete payment. An order confirmation will be sent to the email address you provided.
How can I change the contents of my cart?
Open the cart to review your selections. Before checking out, you can add products, change quantities, or remove items you no longer want.
Where is my confirmation email?
After you complete a purchase, we email your order details to the address entered at checkout. Check your spam, junk, and promotions folders if the message is not in your inbox. If you still cannot find it, contact service@belorvian.com.
Can I update an order after submitting it?
Please email service@belorvian.com as soon as you notice that a change is needed. Changes can only be requested before processing begins. Once an order has been processed or prepared for shipment, we may be unable to modify it.
Is it possible to cancel an order?
Send your cancellation request to service@belorvian.com before your order enters processing. Cancellation may no longer be possible after fulfillment or shipping preparation has started. Please contact us promptly so we can check the order status.
What if an item is wrong, damaged, or missing?
Contact service@belorvian.com as soon as possible. Include your order number, a description of the issue, and photographs of the items received where relevant. We will review the information and work with you on an appropriate solution.
Which payment options can I use?
Available checkout options may include Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. Use the methods displayed for your order at checkout. Payments are handled by secure payment providers.
How do I pay with PayPal?
Choose PayPal at checkout, sign in to your PayPal account, review the payment details, and confirm. Return to our website when the payment process is complete.
Where do I enter a discount code?
Enter your valid code in the discount field at checkout and apply it. Before paying, make sure the order total reflects the discount.
How are returns, exchanges, and refunds handled?
Our Return & Refund Policy explains the conditions and process. Email service@belorvian.com if you need help with your purchase or want to discuss the available options.
How do I begin a return?
Contact service@belorvian.com before mailing any product back. Our team will explain the next steps and provide return instructions. Please wait for those instructions before sending your parcel.
Which browser should I use?
For the best experience, use an up-to-date version of Google Chrome, Safari, Firefox, or Microsoft Edge. Some store functions may not work properly in older browsers.
How is checkout protected?
We work with trusted payment providers and use reasonable safeguards to help protect personal and payment information during transactions.
What do you do with my personal information?
We may use it to process and deliver orders, answer support requests, operate website services, and meet applicable legal obligations. Our Privacy Policy provides further details.
Need more help?
Email service@belorvian.com for assistance from belorvian.